Return & Refund

Promise:

  • Simple & reliable: URBAN DRIFT provides a straightforward warranty that is processed in the most simple way
  • 30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused URBAN DRIFT product and receive a refund for ANY REASON.
  • 12-MONTH WARRANTY: URBAN DRIFT offers a 12-month warranty on cycling products and a 6-month warranty on batteries. We handle quality related issues by replacing parts.
  • Lifetime Technical Support: If you have any questions during riding, please feel free to reach us directly and we will gladly assist you! (Support@urbandrift.com)

 

Returning Products Within 30 Days of Purchase

Any new, unopened and unused product purchased on the urbandriftscooter.com can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Urban Drift directly.

For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. 

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • A) Minor damage to the outer packaging.
  • B) Minor scratches or paint loss on the product.
  • C) Damage to parts or wearing parts after excessive use.
  • D) Damage to parts or wearing parts after using for a certain while or a certain number of times.
Accessories Return has to include all accessories
Package Return requires original packaging
When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
Refunds for delivery costs 1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $80-$200/pc when we are making a refund.(Calculated based on product volume and weight)
2.For defective products, URBAN DRIFT is responsible for return shipping cost.
Refund time limit We will not able to accept the full refund after 30 days. The refund would be 40%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.
Return RMA validity

30 days (from the date the RMA was created)

 

A Return Merchandise Authorization (RMA) must be requested from URBAN DRIFT within 30 days from the date of receipt of shipment. To request an RMA, contact URBAN DRIFT Service Team at Support@urbandrift.com. URBAN DRIFT is not responsible for the shipping cost of the package returned by the customers themselves

​Returns may be rejected if items do not meet the above requirements.

 

In order to return, you must do the following:

A Return Merchandise Authorization (RMA) must be requested from URBAN DRIFT within 30 days from the date of receipt of shipment. To request an RMA, contact URBAN DRIFT Service Team at Support@urbandrift.com. URBAN DRIFT is not responsible for the shipping cost of the package returned by the customers themselves

​Returns may be rejected if items do not meet the above requirements.

In order to process your return, you must mail back your Cycling products in its original box with its original packing materials, after you receive our confirmation . No returns will be accepted without the original packing material. The scooter also need to be cleaned before shipping out. 

 

Refund

We offer 90 days Warranty for manufacturer defect that come with the product.
If a defect arises during the Warranty Period,Urban Drift  will repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, OR, exchange the product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.
  • The product cannot be used for rental or commercial use.
  • The product cannot be used for competition
  • The Limited 90 Day Warranty only covers parts or issues due to manufacturer defects 
Manufacturer defect Accept full refund & partial refund
The customer cancels the order before the package is shipped Deduct 5% of the total amount as handling fee
Customer cancels order after package is shipped We will deduct the shipping fee $80-$200 when we are making a refund or the customer needs to pay an extra cost for resend.(Calculated based on product volume and weight)
The customer provides the wrong delivery address The customer needs to pay an extra cost for resend
Receive wrong goods FREE to exchange or full refund
Damaged or missing accessories Free to send corresponding accessories or accept a partial refund
The package cannot be delivered or missing Accept resend or full refund
The customer refuses to accept the package due to non-quality issues or does not want the package

We will deduct the shipping fee $80-$200 when we are making a refund or the customer needs to pay an extra cost for resend.(Calculated based on product volume and weight)

For different time periods

1. Within 30 days: we will deduct the deliver shipping fee $80-200/unit and return shipping fee $80-200/unit when we are making a refund for non-defective products/No-longer needed Products.(Calculated based on product volume and weight)

2. 31-120 days: The refund would be 30%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

3. Over 120 days: Refunds are not acceptable; Accept exchange new product

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damage & Protection

Unless reported prior to the return/exchange, the customer is responsible for ensuring that the product arrives undamaged and in working condition. Products returned in heavily used condition, with un-reported damages or without original packaging are subjected to an additional restocking fee amounting up to 50% of the original product purchase price.

Shipping Costs

All shipping costs for returns and exchanges after purchase are paid by the customer. Customers requesting exchanges under the warranty program are responsible for the shipping cost.

 Pre-order cancellation policy

Thank you for choosing our product. We understand that changes may occur during the shopping process, so we have developed the following cancellation policy to ensure you are informed when canceling your order.

1. Cancellation period:

You can cancel your order at any time before the product ships and receive a full refund.
After the product has been shipped, cancellations must meet certain conditions.
2. Cancel a shipped order:

If the order has already been shipped, cancellation may incur associated fees, including but not limited to shipping and handling fees.
While we will make every effort to accommodate your request, we cannot guarantee that shipments will stop immediately upon cancellation. During this time, you may be responsible for return shipping costs.
3. Product returns:

If you have received a product and decide to cancel your order, please ensure that the product is unused and in its original packaging.
Products need to be returned in their original condition to ensure a smooth refund process.
4. Refund processing:

Refunds will be processed once the returned product is received and inspected.
Refunds will be made using the payment method you used for your initial order, possibly minus applicable fees.
5. Special circumstances:

In some special circumstances, we may consider canceling the order on a case-by-case basis, but we reserve the right to make the final decision

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Note:
Express shipping cost is non-refundable.
We don't refund after your order has shipped out.

 

Contact us : Support@urbandrift.com